Two months ago, I wrote about my frustrations while working aboard a whale watching boat here in Monterey. At the time, I mentioned how our naturalist was taking all of the tips given by the customers at the end of each trip and not sharing them with any of the rest of the crew (one or two deckhands, plus the captain). This was not only unheard of in my experience, but unwarranted given that all of the crew working on the boat receive verbal praise from customers on a daily basis. I've mostly kept my mouth shut about the problem (which, I realize now, was foolish at best), but last week it all came to a head. After a brief confrontation between myself and the naturalist at the end of a trip (she took the cash which had been placed in a tip jar reserved for deck crew), a meeting was scheduled in order to establish a protocol for the collection and distribution of tips. That meeting took place this afternoon, and it was (in my opinion) and total disgrace.
I've worked on a number of boats at this point. Further, I have been talking to several more experienced deckhands and captains and every single one of them expressed their belief that the tips should be split fairly between all the crew, seeing as how the quality of the customers' experience depends on the entire crew. At any rate, the end result of this meeting was that the tips will now be split between the naturalist and the deckhands, but not the captain. Furthermore, the deckhands will split 25% of the tips, with the remaining 75% going to the naturalist.
I'm writing rather poorly at the moment because I'm so completely disappointed with the results of this meeting, for so many reasons. If this was just about taking more money home, I would have quit long ago. It's not. It's about encouraging the crew to work together for the benefit of the customers, and reaping any rewards/punishment that comes from their efforts. The result of this meeting basically implies that a) the naturalist is at least three times more valuable than any deckhand, b) the captain plays no role in customer satisfaction and, c) the customers aren't capable of deciding who is responsible for their pleasant trip.
Before I get myself worked up into a frothing rant, I'll simply say that, as a result of this gross failing of the owner and captain to take a stand against the tyrant naturalist and do what's right by the entire crew, I no longer feel it is appopriate for me to work with them.
On behalf of myself and my fellow hard working deckhands, I feel I've been left with just one recourse to take a stand for what is right: Thus, first thing tomorrow I will be informing them of my immediate departure from the company.
1 comment:
Good job Luke. I think if I could point out any single weakness of yours it would be your tendency to let things "wash over you" and not make a scene. Sometimes, a scene needs to be made!
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